FileBanc offers a 50 GB Free Account for 1 month. You can find specific details about Paid Plans on the Pricing page at filebanc.com.

FileBanc Pro automatically compresses all data before transmitting. Unlike some of our competitors, we only charge based on the compressed storage required. Typical compression ratios of 2X-3X mean that you can typically store 2GB-3GB of raw data per 1GB of compressed storage yielding significant cost savings to you!

FileBanc Pro has four different service levels ranging from backing up simple home computers to enterprise class features for businesses including server software backup for Microsoft Exchange, SQL Server, Oracle and more! You can find more details about these options on the Pricing page at filebanc.com.

Daily is fine, as the in-file delta feature keeps each daily backup very short and painless.

There are many reasons to choose FileBanc. Our prices are extremely competitive, making backup and peace of mind affordable! Don’t confuse our low prices for low quality. It is just as suitable for enterprise users and server backup as it is for your home computer. FileBanc Pro also can backup your system state and application files, giving you the opportunity to restore your system in the event of a complete system failure. Our software is super easy to use and works on a wide variety of platforms and operating systems. The program is totally automatic and secure, protecting your invaluable data from disaster. Of course our data itself is extremely robust with redundant copies of data securely stored in multiple facilities.

Call our support line at 713-579-5600 and choose option 2, or email us at support@FileBanc.com.

Call our customer service line or email us at support@FileBanc.com and we’ll help you cancel your account immediately. There are no prorated refunds for any monthly period. You can also login to the web console and delete your backup set which will delete the files from our servers.

You can pay with a credit card or check. Please contact sales@filebanc.com for more information.

Yes. Simply contact our customer service department and we’ll arrange to have your billing consolidated. Also, consider the alternative of having a single plan that covers multiple computers such as the SOHO, Professional, or Enterprise Plan.

Yes! Simply choose a plan that supports multiple computers such as the SOHO, Professional, or Enterprise Plan.

The easiest way is to install FileBanc Pro on their system and configure it for backup. From then on, everything will happen automatically!

Once you download and install FileBanc Pro and create your backup sets, it is constantly running in the background and on schedule to backup your files online to our secure data center. Any incremental changes in your files contained within your backup set will be compressed, encrypted and sent to our FileBanc servers over a secure SSL connection. You can restore files as well using the FileBanc Pro software or online by logging into your account at http://www.filebanc.com.

That’s excellent that you have some sort of backup process in place. However, there are several reasons why you should consider backing up online. First, if you’re using traditional tape media, experts estimate that over half of the data currently stored on tapes will not restore correctly. Second, unless you take your backup media offsite to a secure storage facility, then you are not prepared in the event of a disaster such as a fire. Finally, with online backup you can restore your files from remote locations at any time and have the peace of mind that comes from knowing you can always access your important data from anywhere in the world! With FileBanc Pro, you can create your backup sets once, and forget about it and be rest assured that your files are safely being backed up. You even get email reports letting you know everything is working, and when something is wrong.

Server extensions are software that ensure that your database applications are correctly backed up in a usable state. They include support for in-use backup of Microsoft Exchange, Microsoft SQL Server, Oracle, MySQL, Lotus Notes and Lotus Domino as well! One server extension is included in our Professional Plan and the Enterprise Plan contains unlimited extensions.

Our Personal Plan comes with simple software that is optimized for backing up single computers without lots of extra options. The main differences are: Only one computer or backup set can be used in the Personal Plan Less features in the scheduler in the Personal Plan (optimized for home use) Windows platforms only English only Higher bandwidth is included with the higher level plans (the 0.5Mb/s limit in the personal plan exceeds the upload capacity of a typical home broadband connection)

Small Office/Home Office – this plan is for people that want flexibility and/or multiple computers without any server extensions.

If your system is capable of running any of the supported operating systems, it will support FileBanc Pro.

FileBanc Pro supports Windows 95, ME, 98, NT, 2000, XP, Mac OS X, Linux, Novell Netware, Solaris, HP-UX, SCO Unix, FreeBSD and AIX. Additionally, FileBanc Pro provides command line utilities that can be installed in a server environment.

Yes, there is a backup scheduler service that runs even when no one is logged in. Each backup set can have user credential explicitly set to allow backup of network resources. Alternatively, you can also configure the backup set to prompt to backup at every logout or shutdown.

No. however, if you configure the backup set for off line backup, and a backup interval is missed, next time the computer is online the backup will commence.

No. however, if you configure the backup set for off line backup, and a backup interval is missed, next time the computer is online the backup will commence.

Not at all. FileBanc Pro embeds its own Java engine so it can run self contained without the possibility of breaking other Java programs on your system.

Absolutely! FileBanc Pro can be installed on a server using the resident client or via the command line and run on schedule. It has agents that support in-use backup of Microsoft Exchange, Microsoft SQL Server, Oracle, MySQL, Lotus Notes and Lotus Domino as well!

Yes. The data is first fully encrypted on your system using US Government's National Security Agency (NSA) TOP SECRET-approved encryption technology before it is uploaded to our servers over a secure SSL connection. Since the encryption key is only known to you, no one else can access your data – not even us.

No one can access your files as they are encrypted and only you know the key.

Yes. All the data is securely transmitted over port 80, which is usually open in all firewalls.

In order to maintain strict privacy and the integrity of your data, we cannot store your key.

Once set for a Backup Set, the encrypting key cannot be changed. This is necessary for the integrity of the Backup Set, making sure that backup data is only encrypted by one key. Otherwise, you will have problems remembering the two encrypting keys when you want to restore your files in the future. You need to recreate your Backup Set if you really want to change your encrypting key.

If you lose your encryption key, there is no way to restore your files. Be sure to remember this and keep it in a safe place!

You set the retention policy for your data through the client software or through the web console for each backup set. If you are not using our advanced retention policy scheduling and set the data retention to seven days, then the data will be deleted seven days after it enters the retention area regardless of whether or not you run additional backups in the meantime. Files will be placed in the retention area whenever a backup is performed and they have either been deleted or modified. If modified, the original version will be placed in the retention area while the modified file will remain as the current version in your backup set data.

Retention policies can also be rather advanced. For example, you can create multiple generations of retained files just as you would if you were using tape. For instance you could keep an annual retention of data for a certain number of years, 13 rolling monthly versions, and 40 rolling daily versions giving you three generations of data and the system automatically handles the rolling overlapping data so that overlapping, duplicate data will be purged.

You can click the right mouse button on a folder and choose properties and it will add up the number of files and total storage used by everything in that folder. For example, you can right click on "My Documents" and under the General tab it will display "Size on disk" which will tell you how much space all the files underneath that folder take, and "Contains" which tells you how many files and folders it contains. Remember that we only charge based on compressed storage so the actual amount of space used on our servers will probably be smaller by a factor of 2X-3X!

In Linux or Unix environments, you can use the "du" command at a shell prompt to get the size, e.g., "du -sh /home/jdoe" will tell you in plain terms the total storage used in that directory. Remember that we only charge based on compressed storage so the actual amount of space used on our servers will probably be smaller by a factor of 2X-3X!

FileBanc Pro automatically compresses all data before transmitting. Unlike some of our competitors, we only charge based on the compressed storage required. Typical compression ratios of 2X-3X mean that you can typically store 2GB-3GB of raw data per 1GB of compressed storage yielding significant cost savings to you!

It depends on how much data you need to backup and restore. You can feasibly get away with a dial-up connection for incremental backups, though you probably would want to use our FileSeedTM service to create the initial backup image depending on the amount of data you are backing up. We certainly recommend broadband connectivity to make your backups as quick and painless as possible.

The length of time backups take depends on the amount of data to be backed up and the upstream bandwidth available over your internet connection. Typical backup times for 500MB account plans can take a few hours to initially backup over most broadband connections. If you have several gigabytes of data, the initial backup can take several hours to a few days to complete. For very large data volumes, we recommend using the FileSeedTM service unless you have a very high bandwidth connection. See below for more information.

Restoration times depend on the downstream bandwidth available and the amount of data to be restored. Most broadband connections at home have much faster download bandwidth than upload bandwidth, making restore times much faster. For the lower priced plans, however, we do limit bandwidth to .5 Mbps, which is still 4-5 times faster than typical upload speeds.

Take a look at our FileSeedTM service.

Absolutely. One server extension is included in our Professional Plan and the Enterprise Plan contains unlimited extensions.

You can log into the web console and on the initial Profile page it will display your storage used under “Total Upload.” You can compare this with the “Quota” figure to see how much storage you have available. Additionally, the same information is available when running the FileBanc Pro software installed on your system in the information bar at the bottom of the application.

You can have virtually unlimited versions of a file backed up. You can set how many versions are retained by choosing the “Retention Policy” underneath the backup set you choose.

Yes, you can backup mapped drives to other computers.

Volume Shadow Copy, which allows backup of open file, comes with Windows XP and 2003 by default. For older platforms, e.g. Windows 9x/ME/NT/2000 or NetWare, we would recommend adding a third party open file manager option (e.g. St. Bernard Open File Manager - http://www.stbernard.com) which might cost around US$100 for each workstation and US$300 for each server if open file backup is required. Nothing special is required to backup open files on Linux/Unix/Mac OS X because no files are held exclusively open by applications.

Yes. You can either install and use FileBanc Pro on a separate system and use your username and password to explore restored files to restore or you can directly log into the FileBanc console at http://www.filebanc.com and select the “Restore” menu option at the top of the page without the need to separately install the software!

In the installed software, you can edit the “Backup Filter” settings under your backup set. Here, you can add filters that match a certain expression (for example, *doc for Microsoft Word documents) to be included or excluded or included to the exclusion of all others. This way, you can exclude mp3 files using “ends with mp3” in your filter or as a regular expression (*mp3$) and setting up the filter mode to “Exclude matched.” Alternatively, you can make the same filters by logging into http://www.filebanc.com and editing the filter settings after choosing your backup set. If you require additional assistance, you can view our knowledge base to get a list of the most common filters and file types you may want to include or exclude or contact support for additional assistance.

Yes you can initiate a backup set manually at any time from within the FileBanc Pro software by clicking on the “Start Backup” icon in the toolbar.

You can view all your backup activity reports and statistics from the web console available at http://www.http://www.filebanc.com.

Prior to each backup operation, FileBanc Pro checks to see if there is an updated version of the software. If one is available, FileBanc Pro downloads and installs it automatically without any user intervention. Since all the settings are maintained on the server, all your backup sets and other settings will be maintained.

Off line backup is basically designed for notebook users who are off line most of the time and cannot rely on backup schedule to backup regularly. The backup interval allows notebook users to specify the interval that they would like their data to backup. If this interval has elapsed, backup will run automatically once this machine is online. Logout backup reminder asks user if they would like to backup if they logout of the computer or shutdown their computer. Local backup allows an extra copy of backup file to be kept on local hard disk when running a backup.

In an incremental backup, only modified files will be uploaded to the Backup Server. Furthermore, In-File Delta incremental backups only uploads the specific blocks of data which have changed within the file to the backup server rather than the entire file. This applies to not only physical files, but also MS SQL database files, MS Exchange transaction log files or any normal file in a Backup Set. For each modified file, FileBanc Pro would determine whether the entire file or only delta file should be uploaded. If the entire file is to be uploaded, the old version of the file will be moved to the Retention area. If only the delta file is to be uploaded, the previous delta files will be moved to the Retention area and the Data area should contain the original full backup file, checksum file and the latest delta of this file.

When you install the software it is set to backup nightly. You can alter this or set your own schedule by selecting “Backup Schedule” under the appropriate backup set.

You can edit your backup sets either through the downloaded software interface or through the website by logging in. Then, after you select the appropriate backup set or create a new one, you can choose the document folders or directory paths to include under “Backup Source.” 

A backup set is a set of chosen files and folders to backup that can be independently scheduled from other backup sets. Backup sets can also have other options set that are independent, such as files to exclude for example. For instance, you may want to create a separate backup set for all your more important documents, backing up several versions of each and on an hourly schedule. On the other hand, you can create a daily with fewer versions of less important files.

Several ways. The easiest is to use the email reports that automatically notify you of any backup event. Not only will you be issued clean html reports of successful backups, you will also be emailed when errors happen or even if a backup is missed completely (e.g., your system is completely shut off).

There are two ways to create a backup set. One is through the web console and the other is the installed client software. You can login to the web console at http://www.filebanc.com and select the appropriate language under “FileBanc Professional Web Console” which will bring up the main page showing your customer profile information in a separate browser window. If you select the link at the top labeled “Backup Set,” you will be able to select existing backup sets which you can edit or remove, and you can also click “Add” to add a new set. The other method is to launch the FileBanc Pro software installed on your system and choosing the “New->File Backup Set” choice from the “Backup Set” menu. Which ever method you choose, the new backup set, when saved, will appear synchronized in both places.

Yes, you can have multiple backup sets running simultaneously.

Yes, you can view the backed up files from FileBanc Pro by selecting on the Restore tab or from the web console by logging into http://www.filebanc.com and selecting “File Explorer.” You can also view files by generating a detailed report from the “Reports” menu.

The current backup operation in progress will resume where it left off next time it is scheduled to run.

Absolutely! When you first download and install FileBanc Pro, you can choose all the default selections. This will backup your most used files on a daily schedule.

Yes! FileBanc Pro is ideal for installing on a web server or hosted environment where it can run as a shell script or invoked via cron to keep your hosted web files safe.

Yes! Simply choose a plan that supports multiple computers such as the SOHO, Professional, or Enterprise Plan.

FileBanc Enterprise may be the perfect plan for you or you can consult our sales department to find out large volume discount pricing that is available.

You will have the opportunity to continue using your 500MB Free Account for an additional 5 months or upgrade to a paid account starting at $2.99/month. If you decide to continue using the 500MB Free Account for 5 months, you should ensure that your total data size fits within 500MB before your account expires. You will be contacted by customer support to help you if required.

You can restore files as often as you like.

For very large data volumes (100GB and larger) with limited upstream bandwidth, we provide a service where we ship you an external USB hard drive which you can use with FileBanc Pro to create a backup image directly to the external drive. Then, you ship the drive back to us in the enclosed packaging. We will transfer the seed data to our backup servers. From then on, the incremental in-delta backups will happen as usual.

Look at our RestoreBanc™ service, where we ship you out a ready to use file server appliance with your complete restore image where you can use the files locally or restore them over your local area network.

You can use our FileStor™ service to get your files placed on a variety of media.

Yes, we are happy to create backup images on physical media and store it either in our warehouse and send you the receipt or drop ship it to a location of your choosing.